This Web Site, www.anderson-trade.co.uk, is operated by Anderson Electrical Trade Ltd ('we' or 'us'). These terms will apply to all your purchases of items from our Web Site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order.

We may change these terms from time to time. Please check them before you make a new purchase.

PAYMENT

You can pay for your order by Visa, MasterCard, Delta/Connect, Switch and PayPal. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

If billing and delivery addresses are not the same, we may require a utility bill for confirmation.

Most prices quoted on our Web Site do NOT include VAT.

YOUR AGREEMENT WITH US

You will receive a confirmation of your placing an order as soon as possible by email - this does not constitute an acceptacnce of the order and we are not contractually obliged to accept the order.. Our contract starts and a binding agreement only arises once you have paid for the goods and we despatch your order.

DELIVERY

Standard delivery is to mainland UK only.

However, there are certain areas that we are able to arrange shipping to for an additional delivery charge, these areas are listed below. Please contact us for further information.

Ireland
Isle of Mann
Isle of Wight
Jersey
Guernsey
Scottish Isles & Highlands

Europe

Our delivery charges are as detailed on the “delivery charge” page.

We pride ourselves on our rapid service and aim to despatch all orders on the day of receipt if placed before 2:30pm (working day only). All orders received after this time will be dispatched the next working day**.

As we carry our most popular products in stock, we are able to offer fast delivery times. However, some items may be out of stock and the delivery time may extend beyond the quoted days. If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.

If you require your products by a specific date, provided we are able to obtain the products we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.

**Working days does not include Saturdays, Sundays or public holidays. Christmas is subject to opening days. Please check with us first.

When goods are delivered, you or someone on you behalf will be required to inspect the goods. The contract of sale is not complete until you accept the goods at the time of delivery. You are within your rights to refuse part or all of the goods before signing the dispatch note.

If someone, other than you, at the delivery address signs for the goods, Anderson Electrical Trade Ltd will be entitled to assume that person is authorised by you to accept the goods. The person signing for the goods must be 18 years or older.

If at the time of ordering you make a special request for the goods to be left anywhere other than the specified delivery address (for example “behind a gate”) meaning the goods will not be signed for, Anderson Electrical Trade Ltd will not accept any responsibility for loss or theft of those goods.

AVAILABILITY

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.

CANCELLATION ANDRETURNS INFORMATION

Important information & time limitations

Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.

Please ensure that you thoroughly inspect your goods for any Cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, You are required to contact us within 3 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.

Damaged Goods

If you receive goods in a damaged condition, please make a note of this on the despatch note, you will need to notify us of this by email or letter in any case within 7 days from receipt of goods.

Incorrect Goods/Wrong amount of Goods

It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by email or letter in any case within 7 days from receipt of goods.

Please note: Do not use an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.

Cancellations

If you cancel an order after the goods have been delivered, you will be charged the ACTUAL COSTof collecting the items. Because we subsidise our delivery cost when we initially deliver the item to you, the actual cost of collection is £15.00 for a single item. This cost will be deducted from any refund that is due to you. You may return the items at your own expense and we will charge a re-stocking fee of no more than 10%, this will again be deducted from any refund due to you.

You have the right to cancel your order at any time before goods are delivered to you for any reason.

In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.

When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.

Please note, we are unable to take back items that are bespoke/built to order.

We will reimburse any amounts you have paid to us within 7 days having deducted any return, repackaging or retrieval costs and administration fee if applicable.

Faulty Items

If after using your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents). Please contact us at your earliest convenience. We shall then arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time). We shall require a £15.00 security deposit payment to be taken from your credit card prior to despatching a replacement unit. Once the item has been verified by our in house engineer as being faulty, we shall arrange for a full refund of the £15.00 deposit to be made. If we find that the item is not in its original packaging and has any accessories or components missing, or it is found to not be faulty we will retain the £15.00 payment.

If your item becomes faulty after having been used for more than 28 days, we will arrange to have the unit repaired. There will be a £15.00 charge for the uplift and re-delivery of the unit but any repairs required will be carried out at no cost providing the fault is covered by the terms of the warranty. Full details of which can be found on the “warranty terms and conditions” page.

Complaints Procedure

If, in the unlikely event, you wish to make a complaint, please contact us in writing:

Customer Care Department
Anderson Electrical Trade Ltd
Unit 6 Coleman's Yard
Alfreton Road
Derby
DE21 4AL 

We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.

DELAY OR FAILURE TO PERFORM

We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.

An act of God, explosion, flood, fire or accident

War or civil disturbance

Strike, industrial action or stoppages of work

Any form of government intervention

A third party act or omission

Failure by you to give us a correct email or delivery address or notify us of any change of address

If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.

DATA PROTECTION AND PRIVACY STATEMENT - updated 25/05/18

We adhere to the GDPR & Privacy Policy. In order to view our policy click on privacy policy 

CARING FOR YOUR PURCHASE

Always refer to the operating, care and maintenance instructions in relation to each product.

GOVERNING LAW

All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.

If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

FEEDBACK

Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department.

PRODUCT DESCRIPTIONS

We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

Images on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. We will supply the product as supplied to us by the manufacturer.
 
All reference to manufacturer's names or model or part numbers and any depiction by photographs or drawings are solely for reference and identification purposes. There is no connection or endorsement implied with original assemblers. Product specifications and availability are subject to change without notice. 

CUSTOMER INFORMATION

If you have any queries or require further information regarding our products or your purchase, call our helpful Customer Care operators on 01332 347557 who will be glad to assist you. Lines are open from8am- 4pmfrom Monday to Thursday and 8am-3pmFridays.

Alternatively you can e-mail us at sales@anderson-trade.co.uk or write to our Customer Services department at:

Anderson Electrical Trade Ltd
Unit 6 Coleman's Yard
Alfreton Road
Derby
DE21 4AL 

GENERAL

Anderson Electrical Trade Ltd is registered in England and Wales, under Company Number 6074546, with a registered office at Unit 6 Coleman's Yard, Alfreton Road, Derby DE21 4AL 

REFUND POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at andersontradeshopify@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at andersontradeshopify@gmail.com and send your item to: Unit 6 Colemans Yard Derby GB DE21 4AL.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Unit 6 Colemans Yard Derby GB DE21 4AL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.